F.A.Q.

Frequently Asked Questions

### Delivery Policy Overview

At Purely Radiant Organic, we dedicate ourselves to providing you with exceptional quality products, freshly manufactured and personalized with our signature logo. Our commitment to excellence and sustainability guides every step of our delivery process.

#### Manufacturing and Personalization Timeframe
- **Production Time:** Each product is made to order, ensuring optimal freshness and quality. The manufacturing and printing process for our logo takes approximately **5-10 business days**. This period allows us to maintain our high standards and attention to detail.

#### Shipping Time
- **North America Delivery:** Once your order is ready, shipping within North America typically takes **3-5 business days**. We partner with reliable shipping carriers to ensure your order arrives promptly and in perfect condition.

### Frequently Asked Questions (FAQs)

1. **What is the total delivery time for an order within North America?**
The total delivery time, including manufacturing and shipping, typically ranges from 8 to 15 business days.

2. **Can I expedite my order?**
Currently, we focus on quality and sustainability, and do not offer expedited manufacturing options. However, we ensure that every product reaches you as quickly as possible within the standard timeframe.

3. **How can I track my order?**
Once your order ships, you will receive a tracking number via email. This allows you to monitor your shipment’s progress directly through the carrier’s website.

4. **What happens if my order is delayed?**
In the rare case of a delay, our customer service team will keep you updated and work diligently to resolve any issues. Please contact us if you have not received your order within the estimated timeframe.

5. **Do you ship internationally?**
Currently, we ship only within North America. We are looking into expanding our shipping destinations in the future to include international customers.

6. **Is the packaging eco-friendly?**
Absolutely! We use sustainable and recyclable materials in all our packaging, reflecting our commitment to environmental stewardship.

7. **What should I do if I receive a damaged product?**
Please contact our customer service immediately. We are committed to replacing any items that arrive damaged at no additional cost to you.

8. **Are there any additional fees for shipping?**
Shipping costs are calculated based on your location and the size of your order. These details are provided at checkout before you complete your purchase.

9. **How are out-of-stock items handled?**
If an item is out of stock after you have placed your order, we will notify you via email and discuss possible alternatives or refund options.

10. **Can I change my delivery address after placing an order?**
Changes to the delivery address are possible only before the order is shipped. Please contact our customer support team as soon as possible to update any details.

For any further questions or special requests, please do not hesitate to contact our dedicated customer support team. We are here to ensure that your experience with Purely Radiant Organic is as delightful and satisfying as our products.