Cosmetic Bag Returns

We have partnered with Luxtrini for your cosmetic bag needs. We take pride in creating high-quality, hand-made-to-order products that are tailored specifically for each customer. As a result, we have a no return policy in place. We would like to outline the reasons behind this policy to ensure clarity and transparency.

  1. Handmade to Order: Luxtrini cosmetic bags are meticulously handcrafted by skilled artisans after receiving your order. This personalized approach allows us to cater to your unique preferences, ensuring that each bag is made with the utmost care and attention to detail. Due to the customized nature of our products, we cannot accept returns or exchanges.

  2. Shipping Times: We offer two shipping options to accommodate your needs. Express shipping typically takes 3-8 days, while standard shipping may take 15-25 days. Since our production time is within the same range as our express shipping, it is crucial to note that once an order is placed, the production process begins promptly. Consequently, canceling or returning an order becomes impractical after 24 hours.

  3. Quality Assurance: We have stringent quality control measures in place to maintain the highest standards for our cosmetic bags. However, in the rare event that you receive a defective or damaged item, we encourage you to contact our customer support team within 48 hours of receiving your order. We will gladly assist you in resolving any such issues and provide a suitable solution.

  4. Customer Satisfaction: Your satisfaction is of utmost importance to us. We strive to provide accurate product descriptions, detailed images, and excellent customer service to help you make an informed decision before purchasing a Luxtrini cosmetic bag. We encourage you to thoroughly review the product specifications, dimensions, and images provided to ensure it meets your requirements.

Please understand that due to the individualized and time-sensitive nature of our production process, as well as the costs associated with customization and shipping, we cannot accept returns or exchanges. We kindly request that you carefully consider your order before finalizing it.

We appreciate your understanding and support of our no return policy. If you have any questions or concerns, please don't hesitate to reach out to our customer support team. We are here to assist you and ensure your Luxtrini experience is nothing short of exceptional.

Luxtrini Customer Support

custserv@luxtrini.com